Cancellation Policies

Order Cancellation/Changes

We've all been there, placing an order we then actually didn't want.

Contact Chilled CBD via email at when submitting your cancellation/change request and please provide the following:

  1. Your full name
  2. Order number
  3. Item name and/or SKU # that you wish to cancel
  4. The best contact email address

Unfortunately, order cancellation requests will not be accepted once your item(s) leave our facility.  If you refuse shipping, you will still be held responsible for the shipping charges, even if the items are returned to us. So, questions or concern regarding your order should be forwarded to us promptly.